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Sample
Questions from the Service Supply Chain Performance Scorecard
External Delivery Performance
Please
provide the following information for external deliveries (e.g. deliveries
made
to external customers). Base your delivery measurements on the date
a complete spare part is shipped or on the ship-to date to an external
customer.
The spares
shipped considered in this question are those that had original schedule
commit dates in 2002.
| Question |
Total |
| Total
number of spare parts delivered externally in 2002 |
# |
| Of the total delivered
externally, quantity of parts were for warranty product |
# |
| Of the total delivered
externally, quantity of parts were for post-warranty product |
# |
| Quantity of spare
parts delivered externally on-time to warranty (within standard
warranty/service level agreement targets) |
# |
| Quantity of spare
parts delivered externally on-time to original scheduled commit
date for post warranty products |
# |
|
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Report:
The Service Supply
Chain: An Untapped Opportunity
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