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Frequently
Asked Questions
Why should I benchmark?
Benchmarking is an important tool in measuring and improving
your company’s
performance. This process enables you to identify your performance gaps
and target the improvement areas that will provide the most benefit.
What do participants receive?
Participants receive the following:
- Performance Scorecards (quantitative and qualitative)
- Access to PMG database
- Research reports and webcasts based on the benchmarking results
How many business units should we benchmark, and can we simply submit
one survey that captures data for all areas of the company in a rolled-up
fashion?
A full organization response can be easier to execute, and the comparative
statistics will allow managers to highlight general issues. However,
responses at the business-unit level, while requiring additional effort,
provide more granular information and can therefore be used to pinpoint
specific tactical issues. If you want to compare the performance of business
units within your enterprise, we recommend participating at the business
unit level.
What types of resources will we need and how much time will it take
to execute the survey?
The questionnaire was designed to take approximately
6–8 hours
for companies that actively measure their capabilities. Companies who
do not collect these data may require an additional four hours. Typically,
an experienced manager would contribute most of the time, and a skilled
financial analyst would execute the balance.
What metrics will be used?
We have developed industry averages and best-in-class statistics in
the areas of Plan, Source, Make, and Deliver. Target metrics are based
on the Supply Chain Operations Reference-model (SCOR) developed by PRTM
and adopted by the Supply Chain Council. Click here for a complete list
of metrics.
Who am I being compared against in my benchmark reports?
You will be compared to your specific industry segment(s) to the extent
that they can be broken out with statistically significant data.
When will I receive my reporting/results?
You will receive your Performance Scorecard and Data Table 48 hours
after submitting your data. However, if for some reason your data are
not complete or valid, your reporting will be delayed. (All industry
segments may not be available at time of submission.)
How will performance be compared?
Your company’s data are shown in tabular form against
the average and the best-in-class for your industry segment for all
metrics. This
information is available online 24 hours a day, seven days a week.
What technology do I need?
To participate, you
simply need to have access to the Internet Explorer web browser. PMG
will provide you with your own personal user name and password to
access the questionnaire and your individual reports.
How is data confidentiality ensured?
The Performance Measurement Group, LLC (PMG) employs the same rigorous
confidentiality standards that made PRTM the leader in benchmarking for
over 10 years. No company-specific performance data will ever be divulged,
and participants are only able to access aggregate data. Both the data
entry and reporting sites employ password-protected registration so that
only authorized users can access data.
PMG is using the latest in Internet technology that provides
additional security to ensure the highest protection against unauthorized
access
to your data exchange across the Internet. Our data entry system utilizes
Windows 2000 Server security and VeriSign custom security protocols.
Security is achieved by encrypting the information being transmitted
across the Internet. Encryption is a means of scrambling information
for transmission between your computer and PMG. Information that is encrypted
at one end is decrypted (decoded) upon receipt at the other end. The
level of encryption is described by the number of bits—the greater
the number, the stronger the encryption. PMG uses 128 bit encryption,
the highest level of encryption publicly available. This is the same
standard that web-based companies routinely use when requesting credit
card numbers and other sensitive materials over the Internet.
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