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Service Innovation, Development & Delivery
This innovative benchmarking program helps high-volume transaction and
technologically complex service companies assess their service innovation,
development, and delivery practices. The study was developed by management
consultancy PRTM and helps service companies learn the following world-class
practices:
- Strategies
innovation leaders pursue and how they allocate their investments
between competing priorities
- Idea generation
and management practices (market anticipation, ideation, voice of
the customer, screening, sources)
that most directly impact
revenue from new services
- How innovation
leaders manage the development of new technologies and the integration
of these technologies into
existing platforms to minimize
risk and disruption to service quality
- The world-class
service development processes used to reduce TTM, schedule slippage,
and budget overruns
- The world-class service delivery practices (number
of platform releases, functionality releases, and enhancement releases)
used to reduce cost-to-serve
and time to profitability
As a participant, your performance will be assessed across
five fundamental business areas which enable successful service innovation,
development, and delivery:
- Portfolio
Strategy—How well are you establishing a strategy and
product/service roadmap, to guide investment levels and achieve
the right mix of products that will accomplish business objectives?
- Innovation
and Ideation—How effective is your organization at gathering
customer requirements, validating new ideas, and keeping the
pipeline full of new ideas?
- Service
Development—Are you appropriately reducing development
cycle time and costs, and improving productivity?
- Service
Delivery—How well does your organization establish release
roadmaps, and optimize release timing, frequency, and risks,
leading to a more reliable service delivery environment?
- Practices
and Tools—Are you enabling and automating innovation,
development, and delivery processes by employing best-in-class
tools and supporting practices?
By Participating, You Will Receive:
Standard reports which overview the benchmarking findings:
- Customized
participant report—This overall report will evaluate your company’s
service innovation, development, and delivery practices, and include
analysis of how the practices of innovative leaders have
evolved over the past two years
- Customized
one-on-one readout—Receive a comprehensive custom analysis of your
performance which includes root cause insights
and recommendations
- Data Table—This
detailed report will provide the best-in-class, average, and median
results in tabular format which
can be easily downloaded
into Excel
Exclusive
Roundtable: Participants are invited to this informative
session to learn more about service innovation best practices and
gain further intelligence from your industry peers. To register for this
new program or to request more information, contact us at
+1 781.434.1470
or
via
email.
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To register for this new program or to request more information,
contact
us.
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